Technology is now part of our everyday lives- in how we communicate with friends, family, colleagues, how we function in all facets. But how can we leverage technology to gain deeper insights and benefit users of market research?
Combining Video and Mobile Responses for Cultural Insights
To explore cultural perceptions of the 2016 Lunar New Year, Lightspeed GMI recently conducted a mobile survey across China, Hong Kong and Singapore. By exploring new ways to augment data collection, we were able to gather in-depth responses through a combination of our mobile platform and VoxPopMe’s video component.
Mobile diary panels consist of respondents documenting their behavior patterns in real time – they tell us what they eat, who they talk to, where they shop, what they buy and how many times. You can leverage these projects to assess brand loyalty, test product strategies and evaluate customer demographics.
To ensure your respondents are successfully logging accurate behaviors, the topic of your mobile diary project should be relevant to your respondents, not just your clients. More importantly, it should be simple and short. Eye-catching (i.e., fancy or pretty) question types make the survey interesting to look at, but when it is taken multiple times (in a diary study), it loses its luster. Keeping it simple and short (KISS) makes it easier for respondents to partake quickly.
As connectivity and technology continues to develop, it is becoming easier for consumers to engage with businesses across a range of devices. This is not only giving consumers a more diverse experience, but it is also increasing the ability and the pressure on marketers to listen to their audience and respond.