Lightspeed Blog

The Move to Mobile First

Posted by Melissa Moxley on Mar 23, 2017

How frequently do you use your smartphone or tablet throughout the day?

Every day, consumers are spending more and more time connected to their devices. This is where they live and this is where they work. As consumers increasingly live digitally with numerous connected devices, marketers have the opportunity to harness behavioral information in real time utilizing passive measurements. With use of mobile continually escalating world-wide, and in some markets surpassing desktop usage, there has never been a better time to program online surveys that are device agnostic, fully responsive and touchscreen optimized. 

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Topics: Mobile, Survey Design

Go Mobile!

Posted by David Shanker on Nov 16, 2016

One thing mobile has taught us beyond a doubt: consumers are in control. The information they need to make decisions is now at their fingertips. They are more loyal to their own needs than to any particular brand. And consumers want to move onto the ‘next thing’ seconds after engaging. Never has it been more difficult for marketers to target consumers. Mobile created and enables this behavior, but only one in five surveys is 100% mobile compatible today. To truly ‘meet them in the moment’ their survey “experience has to be fast and frictionless.”

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Topics: Mobile, Data Driven Marketing, Marketing Research Data, data enrichment, data append

Consumers Reveal What They Want for Valentine’s Day

Posted by Becki Southern on Feb 11, 2016

Mixed Results across APAC; Australians Opt for a Hug & Kiss  

Before you stock up on flowers and chocolate, take note of what your significant other really wants this Valentine’s Day. Lightspeed GMI panelists across Asia Pacific revealed the majority of men want to forgo gift giving, instead opting for a hug and kiss. Results also revealed women in Singapore (34%) and Malaysia (31%) are hoping for a weekend getaway, while women in China (29%) and Hong Kong (21%) want jewelry.

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Topics: Mobile

Mobile Introduces the Video Star

Posted by Stefan Kuegler on Nov 30, 2015

For those not aware, video is here.

Social media sites have embraced the use of video as a main activity for their followers. Video is being used to explain (or give instructions), give opinions, share information or give updates. Video may soon become the new ‘texting’.

Mobile industry data sites are expecting the use of video to be the main usage of data over the next few years. It already has seen some growth, but the expectation is that it will soon eclipse anything else that we do on the smartphone.


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Topics: Mobile, Marketing Research, MRX Trends, Video

MRX BEST PRACTICES: How to Run a Mobile Diary Project

Posted by Young Ham on Nov 24, 2015

Mobile diary panels consist of respondents documenting their behavior patterns in real time – they tell us what they eat, who they talk to, where they shop, what they buy and how many times. You can leverage these projects to assess brand loyalty, test product strategies and evaluate customer demographics.

To ensure your respondents are successfully logging accurate behaviors, the topic of your mobile diary project should be relevant to your respondents, not just your clients. More importantly, it should be simple and short. Eye-catching (i.e., fancy or pretty) question types make the survey interesting to look at, but when it is taken multiple times (in a diary study), it loses its luster. Keeping it simple and short (KISS) makes it easier for respondents to partake quickly.

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Topics: Mobile, Market Research

Speak Up for Voice Research

Posted by Frank Kelly on Sep 25, 2015

Will voice technology have a major impact on the collection of data in marketing research?

Surveys are changing. Even with PCs and tablets available, respondents are choosing to complete surveys on their mobile devices. Open-ended questions are often reduced or eliminated as a way to shorten surveys for mobile compatibility; voice technology may enhance the survey experience on a mobile device by having the surveys read to you and enabling you to respond using your voice rather than typing on these small screen devices. Voice technology is quickly replacing both reading and typing on small screen mobile devices. 

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Topics: Mobile, Voice Technology, Marketing Research

Location, Location, Location: How to Use Mobile Location Services to Improve Market Research

Posted by Stefan Kuegler on Sep 8, 2015

After an initial burst of interest in mobile ‘location’ services, the hubris died down a little. However, there has been renewed interest in location, once again, as technology has made some strides to catch up with the expectations of the marketing research industry.

Location is seen as a piece of the puzzle within the ‘Path-to-Purchase’ process to help understand how consumers react within the store and what might impact them at the point of sale. Simply, where do they finally make the purchase?

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Topics: Mobile, Respondent experience, location services

Is the Marketing Research Industry Moving at the Same Pace as Consumers?

Posted by Stefan Kuegler on Sep 3, 2015

Our industry is at a cross roads, not for the first time. More than ten years ago, the online revolution transformed the way marketing research was conducted and allowed us to tap into a more readily available set of respondents.

Fast forward to today and a similar shift is underway with mobile. Our need to engage willing survey participants is again a driving factor. This time, however, it’s from traditional, static online to online on-the-go. This shift is arguably a lesser transformation than an offline mode moving to surveys being programmed, completed and returned through an online platform. But it is nevertheless significant.

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Topics: Mobile

Debunking Marketing Research Myths: Mobile and Open-Ends Don't Mix

Posted by Stefan Kuegler on Jun 30, 2015

No, actually they do.

There is a feeling that mobile surveys make open-ended questions more difficult. Mobile is used mostly as a communications device -- writing or texting is one of the main activities that we use it for. We see this behaviour every day in the streets where everyone is writing to someone on their device regardless of it being a text, an email or social media post.

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Topics: Mobile

Goodbye CATI, Hello Mobile First

Posted by David Shanker on Jun 26, 2015

Rarely do U.S. government rulings impact the market research industry, but one recent change defines the future of our industry. Since 2014, several industry associations appealed to the Federal Communications Commission (FCC) to allow marketing researchers the freedom to use auto-dialers to call mobile phones; however, the FCC recently implemented new regulations to expand the Telephone Consumer Protection Act (TCPA) which prevents the use of robocallers on mobile phones even in the use of market research. By eliminating this outdated and increasingly costly method of data collection, the government got it right.

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Topics: Mobile

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